Privacy Policy

1. About This Policy

This Privacy Policy applies to fendxsolutions.com and to services provided by Fendx Solutions LLC. It describes the types of information we collect, how we use it, how we protect it, and your rights regarding your personal data.

By using our website or engaging our services, you acknowledge that you have read and understood this policy. If you do not agree with the terms set out here, please do not use our website or engage our services.

2. Who We Are

Fendx Solutions LLC is a Wyoming limited liability company providing IT services and digital support, including web development, SEO, website maintenance, business email and DNS setup, workflow automation, analytics, and IT consulting.

• Legal name: Fendx Solutions LLC
• Address: 30 North Gould Street, Sheridan, WY 82801, United States
• Email: support@fendxsolutions.com
• Phone: +1 (646) 531-9773

We are the data controller for information collected through this website and in the course of providing our services.

3. Information We Collect

3.1 Information you provide directly

When you use our contact form or reach out to us directly, we may collect:

• Your name
• Your email address
• Your phone number (if provided)
• Your business name (if provided)
• The content of your message or enquiry
• Your consent preferences (including SMS opt-in status)

3.2 Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate location (country/region)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL (the page you came from)
• Device type (desktop, mobile, tablet)

This data is collected via analytics tools and is used in aggregate to understand how our website is used. It is not linked to your identity unless you also submit a contact form.

4. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested information
• Scope, quote, and deliver the services you engage us for
• Communicate with you about your project, including updates and requests
• Send service-related messages (invoices, project status, support responses)
• Send SMS messages if you have opted in to SMS communication
• Improve the content and functionality of our website
• Comply with legal obligations

We do not use your personal information for unsolicited marketing. We do not sell your information. We do not share your information with third parties for their own marketing purposes.

5. Project and Client Information

When you engage us to deliver a service, you may share additional information relevant to your project, including:

• Business details (company name, address, contact persons)
• Website content, copy, images, and files
• Existing website or hosting account details
• Domain name information
• Email configuration requirements
• Third-party platform details (e.g., CMS, CRM, analytics accounts)
• Technical requirements and preferences

This information is used solely to deliver the agreed services. We treat all client project information as confidential. We do not disclose project details to third parties except where necessary to deliver the service (for example, a hosting provider or platform we configure on your behalf).

6. Access Credentials

Where delivery of services requires access to your accounts (website CMS, hosting panel, domain registrar, Google Workspace, etc.), we may request temporary access credentials. We handle all credentials with strict confidentiality:

• Credentials are used only for the purposes of delivering the agreed service.
• We do not store passwords in plain text.
• We recommend using temporary access, limited permissions, or a dedicated user account where possible, rather than sharing primary login credentials.
• Upon completion of the service, we recommend revoking or changing any access credentials shared with us.
• We do not retain access credentials after a project is completed unless explicitly required for ongoing maintenance.

7. Analytics and Cookies

Our website may use analytics tools (such as Google Analytics) to collect information about how visitors use the site. This may involve the use of cookies — small text files stored on your browser.

7.1 Types of cookies we may use

• Analytics cookies: Used to understand how visitors interact with our site (e.g., pages visited, time on site). Data is aggregated and anonymised where possible.
• Functional cookies: Used to remember your preferences or session state.

7.2 Managing cookies

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain website features. Most browsers allow you to view and delete stored cookies at any time.

We do not use advertising or tracking cookies for third-party marketing purposes.

8. Third-Party Tools

We may use third-party tools in the course of operating our business and delivering services. These may include:

• Analytics: Google Analytics (for website usage data)
• Email: Business email providers (for communication)
• Automation: Workflow tools (Zapier, Make, or similar) when configuring client automation
• Document sharing: Cloud storage for project files (where agreed with clients)

Third-party tools are subject to their own privacy policies. We select tools that meet reasonable standards for data handling and security. We do not authorise third-party tools to use your data for their own marketing purposes.

9. How We Share Information

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share information only in the following circumstances:

• Service delivery: Where a third-party platform or provider is directly involved in delivering the service you engaged us for (e.g., a hosting provider, domain registrar, or email platform).
• Legal requirement: Where we are required to disclose information by law, regulation, or valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We would notify you in advance where possible.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

• Enquiry data: Contact form submissions and email enquiries are retained for a reasonable period to allow us to respond and follow up, typically up to 12 months, unless you request deletion or a project engagement begins.
• Project records: Information related to completed projects is retained for a reasonable period for accounting and reference purposes, typically up to 3 years.
• Analytics data: Aggregated analytics data is retained according to the retention settings of the analytics platform used.

To request deletion of your information, contact us at support@fendxsolutions.com.

11. Data Security

We take reasonable measures to protect the personal information we hold. These include:

• Using secure (HTTPS) connections on our website
• Limiting access to personal information to those who need it to perform their duties
• Handling client credentials with care and not retaining them beyond project completion
• Reviewing our security practices periodically

No method of data transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of your information. If you become aware of a security concern related to our handling of your data, please contact us immediately at support@fendxsolutions.com.

12. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information, subject to any legal obligations we may have to retain it
• Withdraw consent for any processing based on your consent (including SMS communication)
• Object to certain uses of your information

To exercise any of these rights, contact us at support@fendxsolutions.com. We will respond within a reasonable timeframe.

13. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will take steps to delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the effective date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after changes are published constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us:

• Email: support@fendxsolutions.com
• Phone: +1 (646) 531-9773
• Post: Fendx Solutions LLC, 30 North Gould Street, Sheridan, WY 82801, United States
• Business hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time